Terms & Conditions

We recommend that you take two minutes to read our terms and conditions so that you understand our process before placing your order.

We take great pride in ensuring that your orders are shipped out in a timely manner and that all orders are processed within 1-2 business days. There may be delays during high volume sale periods, promotions and seasonal upswings of an extra processing day. Please note that orders placed on weekends are not processed on weekends as our warehouse is closed.

When selecting your shipping method, please note that opting to have your item shipped via express post does not effect our processing times. All of our orders are processed on a first in first served basis. There is no queue jumping as that would be unfair on the customers who placed their orders before you. Express Post comes into effect once the order has been collected by Australia Post. More information on shipping times and availability can be found here www.auspost.com.au 

Orders can be shipped to anywhere in Australia and most countries in the Asia Pacific region. Australian delivery time depends on carrier operation however, we have found on average that it takes between 2-5 business days, whilst international delivery time can take up to 14 days depending on your location.

Please ensure that you have the entered the correct address when ordering. If you decide to make an additional order and wish to combine shipping, please email us immediately. We’ll make every effort to combine orders and correct shipping charges.

Important Note- Adam’s Polishes Australia is not responsible for any lost, stolen, or damaged shipments.  Adam’s Polishes Australia is not responsible for issues caused by incorrect billing/shipping information provided by the customer upon checkout. Adam’s Polishes Australia is not responsible for delayed shipments caused by the shipping carrier. The buyer assumes all responsibilities of claims made with the shipping carrier. Once orders are collected from our pick up address the buyer and carrier are responsible for the order in transit. By proceeding with your order with us you automatically agree to these terms and conditions.

We reserve the right to make changes to all aspects of this site (www.adamspolishes.com.au) including, item availability, pricing, shipping, layout and payment methods. Notifications will be available where applicable. If you have any additional questions or queries, please contact us

Flat Rate & Free Shipping Options (Australian addresses only)

When a flat rate or free shipping option is selected at checkout, your order will be sent via Australia Post regular post. While this shipping method has tracking available for all parcels, signature on delivery, express post and insurance is omitted. If you would like express post or registered post please select these shipping options at checkout. If you would like to have your order insured contact us immediately to arrange the proper coverage. You can email us at info@adamspolishes.com.au with your name and order number.

International Shipping (New Zealand)

Rates for shipping to New Zealand are calculated based on weight and size of the total order. If multiple boxes are needed to pack your order, the shipping charges will be recalculated and sent to you to review and payment. A member of our team will be in contact with you the whole way if this is required and will work with you to obtain the best possible rate.

Afterpay (requires an account with Afterpay)

Afterpay is a new payment option allows you to pay your order over four instalments, interest free.
How to use Afterpay
  1. Select Afterpay as your payment method
  2. Follow prompts to create an Afterpay account
  3. Pay over 4 equal instalments
If you are using Afterpay for the first time, you can simply choose Afterpay as your payment method at checkout. Once the order is approved by Afterpay, you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details and CVC upon checkout.
Once your have completed your first full payment cycle with Afterpay, the initial payment for any future purchases you pay for using Afterpay will be debited 14 days after the transaction.
Requirements to get started with Afterpay
  • An Australian credit or debit card
  • To be over 18 years of age
  • An Australian residential address

To checkout using Afterpay, all items in your cart need to be eligible for Afterpay and the cart value is $100 or more and up to $1000. Excludes gift cards.

Returns

We endorse a 110% satisfaction guarantee! If you are not exceptionally satisfied with any Adam’s Premium Car Care product, we will work with you to identify the issue and assist with the problem. If you are still not satisfied, we will organise with you to have the product returned and inspected. Once we have received the product and deem it to be in a returnable state, we’ll refund your money, plus 10%.